Terms and Conditions for Landscaping Finchley Services

These Terms and Conditions set out the basis on which we provide landscaping services to customers seeking domestic or commercial outdoor works. By making a booking, you agree that these terms apply to the services supplied, whether the work involves garden design, planting, turfing, fence-related groundwork, clearance, soft landscaping, or ongoing site maintenance. For clarity, references to Landscaping Finchley, landscape services, or our services all mean the same general class of work described in your quotation or order confirmation.

These terms are intended to be read together with any written estimate, proposal, specification, invoice, or order confirmation we provide. If there is any inconsistency between these terms and a specific written agreement for your project, the written agreement will take priority to the extent of that inconsistency. Any variation must be agreed in writing. No employee, subcontractor, or representative may alter these terms orally unless such change is confirmed by us in writing.

We reserve the right to update or amend these terms from time to time. The version in force on the date your booking is accepted will normally apply to your job, unless a later version is expressly agreed. Nothing in these terms affects your statutory rights as a consumer where applicable.

To request landscaping work, you may ask for a quotation or submit details of the required service. A quote is usually based on information you provide, site photographs, measurements, access conditions, and any inspection we carry out. Quotes remain valid for the period stated in the quote or, if no period is stated, for a reasonable time only. We may revise a quotation if the scope changes, if unforeseen conditions are discovered, or if the information originally supplied was incomplete or inaccurate.

Once you accept a quote, a booking is formed when we confirm the job in writing, take a deposit, or otherwise agree a start date. Acceptance of a quotation confirms that you have authority to instruct the work at the property. If you are booking on behalf of a landlord, managing agent, business, or another person, you confirm that you have the necessary authority to do so and will be responsible for payment unless agreed otherwise in writing.

Before work begins, you must ensure that the site is accessible and safe for us to carry out the service. This includes providing clear access to the garden or work area, ensuring that any locked gates are opened, and removing or securing valuables, fragile items, and obstructions. You must tell us in advance about underground services, hidden hazards, protected plants, unstable structures, poor drainage, pest issues, asbestos risk, contaminated soil, or any other condition that could affect the work or safety.

We will use reasonable care and skill when carrying out landscaping work. However, some results depend on weather, soil condition, season, plant availability, and existing site conditions. Natural materials can vary in colour, shape, texture, and growth pattern. Planting and turfing are subject to living conditions and may need aftercare that is outside the scope of the original booking unless specifically included.

All times and dates are estimates unless we have expressly agreed a fixed schedule. We will use reasonable efforts to arrive within the agreed time window, but delays can occur due to traffic, weather, equipment failure, supplier issues, or previous jobs overrunning. We are not liable for inconvenience caused by such delays unless they result from our negligence and could reasonably have been avoided.

Where the service requires us to purchase materials, plants, topsoil, aggregates, timber, or other supplies, we may do so either in advance or on the day of the work. If the required materials are not available, are delayed, or are discontinued, we may suggest a suitable alternative. Any substitute material will be chosen to remain reasonably consistent with the intended design or function.

Payment terms will be set out in the quotation or invoice. Unless stated otherwise, deposits may be required to secure a booking, especially where materials need to be ordered or where the work is scheduled for a busy period. Deposits are normally non-refundable once work has been scheduled, materials have been ordered, or labour has been reserved, except where the law requires otherwise or where we cancel without good reason.

Final payment is due on completion unless another payment stage is agreed in writing. We may request payment in stages for larger projects, including at milestones such as materials purchase, commencement of work, or substantial completion. If payment is not made on time, we may suspend work, withhold delivery of materials, decline to return to site, or charge reasonable interest and recovery costs in accordance with applicable law.

All prices are stated inclusive or exclusive of VAT as specified in the quotation or invoice. If VAT applies, it will be charged at the prevailing rate. Additional charges may arise if the scope changes, if extra labour is needed, if access is more difficult than described, or if hidden conditions require extra work. Any extra charges will be discussed with you where reasonably possible before the work continues.

You may cancel a booking by giving written notice. If you cancel more than a reasonable period before the agreed start date, we may refund any deposit minus any non-recoverable costs already incurred. If you cancel after materials have been ordered, labour allocated, or the start date is close, we may retain all or part of the deposit to cover wasted costs and administrative time, subject always to consumer law where applicable.

If you wish to reschedule, we will try to accommodate a new date, but availability cannot be guaranteed. A rescheduled booking may be treated as a cancellation and a new booking if significant time has passed or if the original materials cannot be retained. If access is refused, the site is not ready, or you fail to be present where your presence is required, we may charge a call-out fee or part of the booked amount.

We may cancel or postpone a booking if weather conditions, staff illness, safety concerns, supply issues, or circumstances beyond our control make it impractical or unsafe to proceed. If we cancel for reasons within our control and no suitable alternative date is agreed, we will refund any amount paid for work not carried out. We are not responsible for indirect losses arising from cancellation, except where such loss cannot legally be excluded.

Liability is limited to the extent permitted by law. We will not be responsible for losses arising from inaccurate information supplied by you, pre-existing defects, hidden ground conditions, or failure to follow aftercare instructions where these were provided. You acknowledge that landscaping can involve digging, lifting, cutting, and the movement of soil and materials, which may reveal pre-existing problems not visible before work began.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Subject to that, our total liability for any claim arising from a particular booking will usually be limited to the amount paid or payable for the specific service giving rise to the claim.

We are not liable for indirect or consequential losses, including loss of profit, loss of business, loss of enjoyment, or wasted expenditure, except where such exclusion is not permitted by law. If any item installed by us fails because of defective manufacturer supply rather than our workmanship, any remedy may be limited to the benefit available from the supplier or manufacturer warranty, if any.

We may need to remove soil, grass cuttings, branches, rubble, packaging, old fencing components, and general garden waste as part of the work. Where waste removal is included, it will only cover the types and quantities described in the quotation. Unexpected waste, contaminated material, hazardous items, or unusually large volumes may be charged separately or may require specialist handling.

All waste will be handled in accordance with applicable waste regulations, environmental requirements, and duty of care obligations. Waste will be stored, transported, and disposed of only through lawful and appropriate channels. You must tell us before the job starts if there is any known hazardous, restricted, or unusual waste on site, including chemicals, oils, asbestos, sharps, batteries, or treated timber requiring special treatment.

If a waste transfer note, receipt, or other record is required by law, we may prepare or retain such documentation as necessary. Where waste is left for collection by a licensed third party, you must ensure the area is safe and accessible. We may refuse to move material if it is unsafe, contaminated, or outside the agreed scope of works. Any materials you wish to keep must be clearly identified before removal begins.

You are responsible for ensuring that the property has appropriate permissions, consents, or approvals for the work to proceed, including freeholder consent, planning permission, or neighbour agreement where required. We do not usually check legal title, covenants, or planning status unless specifically engaged to do so. If work is delayed or altered because permission was not obtained, any resulting cost may be charged to you.

We may use subcontractors or specialist partners to complete all or part of the service. Where we do so, we remain responsible for the parts of the service we have agreed to supply, subject to these terms. Our staff and subcontractors must be treated with reasonable courtesy and provided with a safe working environment. Abusive, threatening, or discriminatory behaviour may lead to immediate suspension or termination of the booking.

If the work reveals defects or risks that require urgent action, we may pause the job and recommend remedial measures. Examples include unsafe retaining features, collapsed edging, rotten structures, or underground obstructions. We will not be obliged to continue with work that would be unsafe, unlawful, or materially different from the agreed scope. Any extra works will only proceed once agreed.

Any drawings, designs, layouts, planting plans, photographs, or written descriptions we provide remain our intellectual property unless we agree otherwise in writing. You may use them for the purpose of the booked project only. You must not copy, sell, or reuse them for another site or contractor without permission. Plant names, sizes, and quantities are estimates unless marked as fixed.

Where seasonal factors affect availability, we may replace certain plants or materials with reasonable alternatives of similar quality and price, provided the intended function and appearance are not materially changed. Some services are best completed in specific weather or planting conditions, and we may advise that work be postponed for horticultural reasons. Such advice is given in good faith, but the final decision remains with you.

Any complaints should be raised as soon as reasonably possible after the issue is noticed so that we can inspect the matter and, where appropriate, put it right. You must allow us a reasonable opportunity to inspect and, if appropriate, to remedy any alleged defect before arranging work by another contractor. This does not affect your legal rights where immediate action is required or where we are unable to respond within a reasonable time.

These terms, and any contract formed under them, are governed by the law of England and Wales. Any dispute or claim arising from the service, quotation, payment, or alleged breach will be subject to the jurisdiction of the courts of England and Wales, unless mandatory consumer protections provide otherwise. If any provision is found unlawful or unenforceable, the remaining provisions will continue in full force.

For the avoidance of doubt, no part of these terms creates a partnership, agency relationship, or employment relationship between you and us. If either party fails to enforce a right on one occasion, that does not waive the right to enforce it later. Headings are included for convenience only and do not affect interpretation.

These terms represent the standard service conditions for landscaping Finchley projects and related garden works. They are designed to provide a fair balance between customer expectations and practical realities of outdoor construction and maintenance. By proceeding with a booking, you acknowledge that you have read, understood, and accepted these conditions.